Frequently Asked Questions (FAQ)

Welcome to the StudsUp FAQ page! Here you’ll find answers to our most commonly asked questions about deals, sizing, shipping, and product legitimacy. If you need further assistance, feel free to reach out through our Contact page or support chat.

1. How do I claim the Buy One, Get One Free deal?

To claim our Buy One, Get One Free (BOGO) offer, simply follow these steps:

  1. Place your order successfully.

  2. Locate your order confirmation email.

  3. Copy your order number.

  4. Paste it into our online support chat.

  5. Send us the link to the boots you want to claim.

  6. Include any size details or customization preferences.

That’s all you need to do! Once received, our team will process your BOGO item based on availability.

2. Are you and your boots legitimate?

Yes — absolutely. StudsUp is 100% legitimate.

  • We have over 1,000 happy customers, and you can view their reviews on our Instagram: @StudsUpDotShop.

  • Our boots are made with the same factories and materials used by major name-brand companies.

  • We are able to offer lower prices because large brands typically mark up their products 2–3x our cost — we don’t.

You’re getting high-quality pieces at fair, honest prices.

3. How long does shipping take? How can I track my order?

We offer two shipping options:

  • Standard Shipping: 10–15 days

  • Express Shipping: 5–7 days

You can track your order anytime using your tracking number at:
17track.net

4. How do your boots fit? How do I find my size?

Our boots fit true to size. You can order using your normal shoe size.

To find your size:

  • Visit our size charts located near the bottom of our website.

  • Browse our model photos throughout our site to see how each item fits in real life.

If you’re unsure, feel free to ask—we’re happy to help you choose the perfect size.